Help
Do I need an online account?
Only for Messages on a computer, or to see your backups on one. Backups themselves are set up on the phone with just your number.
I forgot my account password
On the log-in page, choose Forgot your account password? A code comes to your email. Your messages stay locked with your phone’s key, so they are safe either way.
I forgot my backup password
Use the recovery code the phone showed when you set it up. Without the backup password or the recovery code, nobody can open the backup, PuriFone included.
Messages says to connect the phone again
The phone was disconnected or connected again somewhere else. On the phone, open Messages › Settings › PC connection › Connect a browser, and scan the new code.
I’m on a borrowed computer
Log out when you finish: My account › Log out, or Sign out in Messages. Don’t choose to remember the browser.
Something else
Ask whoever gave you the phone, or the shop you got it from.